I guess he got tired of reading what he didn't do, wasn't offered, not as promised......etc. etc. etc. (said in the best Yul Brunner accent of course) that he figured he won't offer anything other than the basics.
I wouldn't blame him if that was true. Here b**ch about this! And you know they will. Yep they'll re-up and continue to complain cos it's fun for them.